Our Administration
 The Revenue Department had reorganized the organization structure in order to be consistent with its responsibility and services for citizens. Our administration is comprised of the following offices:  Inspector General Office is responsible for evaluating year-ended performance and supervising offices under its responsibility by using Information Technology in its supervising to reflect and improve its efficiency. Internal Audit Office is responsible for investigating the revenue and expense budget, non-budgetary budget and central assets. The Internal Audit Office evaluates the efficiency of internal system and coordinates with the Ministry's internal audit officers in order to accomplish its goals and to increase its efficiency. VAT Refund for Tourists Office is responsible for the operation of value-added tax (VAT) refund for tourists at all international airport. The office is also responsible for giving an advice to tourists on the VAT refund, compiling data to support the government's policy to promote tourism, and servicing for tax debt filing of foreigners who are suspended to travel abroad. Public Sector Development Group is responsible for developing organizational operations and management. The unit is also responsible for monitoring and evaluating of internal projects. Investigation and Litigation Division is responsible for monitoring and controlling the operation of taxpayers' litigation cases. The unit is also responsible for investigating and collecting evidence for tax cases, processing tax cases in order to improve and develop tax laws as well as investigation and confiscation of any fraud tax documents. Policy and Tax Planning Division is responsible for setting up of tax policy, strategies for tax collection and its monitoring, and negotiating double taxation agreements with other countries. The bureau is also responsible for forecasting revenue collection, monitoring collection, and developing the internal management system. Legal Affairs Division is responsible for drafting tax laws and regulations as well as juristic acts and department's contracts. The bureau is also responsible for monitoring and analyzing the operation of current tax laws in order to develop the system. Central Audit OperationsDivision is responsible for performing tax auditing nationwide when the taxpayer conducts business in many areas or the area revenue office is not be able to operate. The bureau is also responsible for investigating tax invoices and processing their data for revenue offices nationwide for the Administration. Information Technology Division is responsible for planning and developing Information and Communication Technology for the organization. The bureau is also responsible for processing tax collection data and support technology for each office. Electronic Processing AdministrationDivision is responsible for servicing and processing electronic tax return filing and payment, and issuing electronic certificates to taxpayers, as well as developing electronic tax return filing and payment system. Large Business Tax Administration Division is responsible for supervising large taxpayers, operating tax delinquency collection and tax refund, providing legal services and processing litigation cases. The bureau is also responsible for handling tax inquiries, issuing withholding tax and residence certificates, as well as handing appeals cases including waiver or reduction of penalties and surcharges and tax relief. Tax Supervision and Audit StandardsDivision is responsible for developing and interpreting rules of tax canvassing, and monitoring and supervising taxpayers. The bureau is also responsible for formulating relevant strategies, plans and measures. Tax Collection StandardsDivision is responsible for developing tax collection standards and regulations. The bureau is also responsible for the financial, accounting, tax withholding and refund system by employing information technology. Tax Auditing Standards Division is responsible for setting qualifications of tax auditors, developing and improving tax auditors' standards as well as supervising and overseeing qualified tax auditors' practice. Tax Appeals Division is responsible for implementing tax appeals regulations, monitoring and controlling operations of tax appeals as well as making decision of the tax cases whether the fine or interest should be reduced. Office of the Secretary is responsible for the organization's general works and processing of incoming and outgoing official documents. The office is also responsible for public relations and dissemination of tax news and information as well as organization's activities and accomplishment to public. Document Center is a unit within the bureau which is responsible for maintaining tax filing documents and providing tax document search service. Human Resource ManagementDivision is responsible for planning and operating human resources which are beyond the regional revenue offices' duties as well as coordinating with external parties who relate to regional revenue offices' human resource management. The office is also responsible for training officials and employees as well as external people in order to increase their skills and ability as well as improving their attitudes towards works. It is responsible for training officials and employees as well as external people in order to increase their skills and ability as well as improving their attitudes towards works. Finance and Revenue Management Division is responsible for setting up budget to be coherent with the tax administration strategy, setting up budget and non-budgetary for each office. The office is also responsible for operating procurement, building and car transportation for offices which are not in responsibility of regional offices, printing and controlling stamp duty and tax payment through banks. Center of Investigating and Tracking Non-Compliance Businesses is responsible for planning and investigating non-compliance businesses as well as inducing them into tax system. RD Call Center is responsible for handling all taxpayer telephone queries and taxpayer complaints. Small and Medium Business Tax Division is a unit within Bureau of Tax Policy and Planning. It is responsible for studying and proposing practices and guidelines for SMEs as well as providing tax advice to SMEs. Regional Revenue Office is responsible for planning and evaluating tax administration as well as supervising area revenue offices and area revenue branch offices in order to be consistent with the organization's policies and targets. Area Revenue Office is responsible for planning and evaluating tax administration in order to be consistent with the organization's and regional revenue office's policies. The office is also is responsible for supervising area revenue branch offices. Area Revenue Branch Office is responsible for collecting tax payments, tax delinquency and providing tax refund as well as tax canvassing. The office is also responsible for financial and revenue accounting operations. |
Last updated: 25.02.2021